There is a ground zero for Barbour in the United States, and it is their U.S. headquarters in Milford, New Hampshire.
Every Barbour item sold in the US goes through this facility.
The facility manager Tom, an immensely pleasant man as well as a wealth of information down to the tiniest nuggets, was kind enough to give a tour.
|One detail: the corduroy is designed and attached so that rain is redirected away from the wearer's neck and down the front of the jacket.|
The headquarters includes not only the warehouse, but the famous repair facility as well. There Kathy, who runs that department, kindly partook. The repair department is kept busy so the wait can be up to six or eight weeks, but it is well worth it and the prices are very reasonable.
Customers can send their waxed cotton jackets (and depending on the problem, some other garments as well) back to be repaired and/or reproofed.
Repairs use new materials. But the team also tries to replace hardware with pieces from the same time period from their archives.
Kathy spoke of the kinds of items they find left in the pockets of jackets sent in for repair, including wallets and cell phones. (Those get sent back to the owners.) And occasionally they also come across things like very sharp flies (used for fishing) or live ammunition.
The facility also does reproofing.
|The jackets are reproofed on a heated table. This allows the fibers to expand and the dirt and old wax to come out, and then are more receptive to the new wax being applied.|
|And this is just one reason why I never do as good a job at home as Hector, here, does. He takes 15 minutes per item.|